Horrible Service from the staff and Dineout function experience in Hotel Regency. Issue Faced during the function: 1. They were ordering starters from somewhere outside, Starters were not fresh and was too stale. 2. No professional waiters hired for the service although amount was charged. They don't have basic sense of serving food. 3. Room booked for the whole day. They started AC service in the room at around 5 PM and it goes long for around 2 hours. 4. Banquet Hall matt was too dirty through out the function. Matt was tored out. we asked multiple times to change the matt even manager was not taking the responsibility. Service: 1