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Response from the owner
11 days ago
Dear Bharat,Thank you for your feedback, and I am sorry to hear about your experience. However, I would like to clarify an important detail regarding your visit. On the Sunday night you mentioned, a car did get stuck near our area, but this did not happen within the premises of Hotel Malhar Palace. That spot is part of a neighboring property, which is managed separately and is not under our hotel’s control. The stones and boundary you encountered belong to that property, and unfortunately, we have no say over that area’s access or maintenance.Additionally, according to our records, you did not dine at our hotel on that night. It is possible there was some confusion between the properties, as their entrance is quite close to ours.At Malhar Palace, we are committed to maintaining hygiene, food quality, and attentive service, and we take reviews very seriously. If you have any concerns about our services or food, please feel free to contact us directly, and we will do our best to assist you.Thank you for understanding.Best regards,The Malhar Family Restaurant Team