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Response from the owner
29 days ago
Dear Roaming Monk ji, I'm so sorry to hear that your recent visit to Madina Hotel was not up to your expectations. I want to start by acknowledging your feedback and expressing my gratitude for taking the time to share your experience with us. I'm particularly concerned about the issues you faced with the food, specifically the majestic chicken, naans, and mutton. We take pride in serving high-quality dishes, and it's clear that we fell short in your case. I'd like to apologize for the disappointment and assure you that we're taking immediate action to address these concerns. We'll be re-training our kitchen staff to ensure that our dishes meet our usual standards. Regarding the service, I apologize for the lack of interest and attention from our team. We strive to provide exceptional service, and it's clear that we missed the mark. I'll make sure to pass on your feedback to our team, and we'll work on improving our hospitality. I also want to address the issue with the water bottle being added to your bill. I apologize for the mistake and any inconvenience it caused. We'll make sure to double-check our bills to prevent such errors in the future. As you mentioned, portions can be high in Hyderabad, and we'll take this feedback into consideration when preparing our dishes. We appreciate your honest review and will use it to improve our services. Once again, I apologize for the disappointing experience, and I hope you'll give us another chance to show you what we're capable of. If you have any further feedback or concerns, please don't hesitate to reach out. We value your feedback and would like to make things right. Warm Regards, Team Madina Hotel - Since 1947