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Response from the owner
18 days ago
We're really sorry to hear about your experience and completely understand how inconvenient that must have been. Our top priority is making sure everyone feels comfortable and welcome here. We sincerely apologize for the maintenance work that was happening when you checked in. We've since enhanced our lift system to better cater to all our guests. We're eager to make it up to you and would love the chance to provide a more seamless experience next time. Please reach out if you plan to visit again!