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This restaurant offers you great dishes of Chinese and Mughlai cuisines. Many visitors come here to try perfectly cooked chicken, paneer and roti. The staff is well-trained that's what makes Hotel Durva so nice. Enjoyable service is something clients appreciate here. You can pay your attention to the peaceful atmosphere. But this place hasn't got a high rating from Google users.
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Visitors' reviews on Hotel Durva
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Ranjit Patil
a month ago on Google
I recently visited Durva Family Point Restaurant and was extremely disappointed with the service. The waiter was very rude and unprofessional. It felt like they were trying to increase the bill by suggesting unnecessary items and giving misleading information. This kind of behavior is unacceptable in any hospitality setting. I do not recommend this place if you're looking for respectful service and honest billing.
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AMOL SANJAY MHASKE
2 months ago on Zomato
best ever seen in this area
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Akshay Wadelkar
a year ago on Google
My recent visit to Hotel Durva left me deeply dissatisfied with the overall dining experience. The poor service and excessively delayed orders significantly tarnished what should have been a simple and enjoyable meal. Upon entering the restaurant, it became apparent that the staff was struggling to manage the flow of customers. The lack of organization and communication was evident, leading to extended wait times just to be seated. The initial inconvenience foreshadowed the challenges that would persist throughout the evening. The service, unfortunately, did not improve once seated. The staff appeared overwhelmed and inattentive, neglecting to check on tables or provide necessary information about the menu. When our orders were finally taken, the wait for our meals became an exercise in patience. The prolonged delays left a negative impact on the overall dining atmosphere. When the food finally arrived, it was clear that the kitchen was also grappling with inefficiencies. The dishes lacked the freshness and attention to detail one would expect, indicating a rushed and careless preparation process. The taste and presentation suffered, further contributing to the disappointment of the dining experience. Communication from the staff regarding the delays was lacking, leaving customers in the dark about the status of their orders. A simple gesture of apology or an update on the situation could have mitigated some frustration, but unfortunately, this was not the case. My experience at Hotel Durva was marred by poor service and excessively delayed orders. While the establishment may have potential, significant improvements in management, staff training, and overall efficiency are required to meet basic expectations for a satisfactory dining experience. It is my hope that these concerns are addressed promptly for the benefit of both the restaurant and its patrons. Service: Dine in Meal type: Dinner Price per person: ₹200–400 Food: 2 Service: 1 Atmosphere: 1
H
Response from the owner
a year ago
Thanks
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Chinese, Mughlai
$$$$
Price range per person INR 200 - INR 400
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Address
Ghotawade Phata, Paud, Pune, SH-57, Paud Road, Pune, Pune, Maharashtra, India
Features
Сredit cards accepted
Delivery
Outdoor seating
Takeaway
Booking
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