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Response from the owner
16 days ago
Dear Guest,Greetings from Hotel Devaragam.At the outset, we sincerely apologize for the unpleasant experience you had during your recent visit. We deeply regret the delay in service, the miscommunication regarding your order, and the inconvenience caused due to the unavailability of Jain food options.Your feedback is extremely valuable to us, and we understand how disappointing this must have been especially when expectations for service and food quality were not met. Please be assured that this matter is being taken seriously, and we are addressing it with our team to ensure such lapses do not occur again.We hold your feedback in the highest regard, particularly coming from a respected veteran like yourself. We are truly sorry that we could not serve you in a manner befitting your time and trust.As a gesture of our sincere apology, we would be honored to welcome you again and provide you with the level of service you rightfully expected.Warm regards,ShinodFront Office ManagerHotel Devaragam Guruvayoor.