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Response from the owner
4 months ago
Hi Satyam Singh ji, We are genuinely sorry to hear about your disappointing experience at our hotel. We understand that your stay did not meet your expectations in terms of rooms, service, and management. This is certainly not the level of service we strive to provide to our valued guests. We apologize sincerely for the quality of food you received. That is definitely not the standard we are known for, and we will address this issue with our kitchen staff immediately. Your feedback regarding the lack of stuffing in the paratha is valuable to us, as it helps us identify areas of improvement. We would appreciate it if you could kindly provide us with more details about your stay, so that we can investigate and rectify the issues you faced. Please feel free to reach out to our dedicated customer support team at 079099 03016. We assure you that we will do our best to resolve your concerns and ensure a better experience in the future. Once again, we apologize for any inconvenience caused. We appreciate your feedback and thank you for bringing these matters to our attention. We hope to have another chance to serve you and exceed your expectations. Warm Regards, Team Hotel Deepsun Regency.