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Response from the owner
3 months ago
Dear Ms. Sharma,We’re extremely sorry to hear about your recent experience with us and sincerely apologize for the inconvenience caused during your stay.We take your concerns very seriously—issues such as sound disturbances between rooms, limited toiletries, and linen quality should not have occurred, and we are addressing these matters with our housekeeping and maintenance teams on priority.Your feedback is valuable and helps us work toward improving the overall guest experience. We hope you'll consider giving us another opportunity to serve you better in the future.Warm regards,Team Hotel City Heart Premium