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Response from the owner
2 months ago
Dear Ms Anjali, Thank you for taking the time to share your experience at your recent visit to Hotel Apsara! I am very sorry to learn of your experience at Hotel Apsara Shoranur. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your visit to the restaurant. I have personally shared your feedback with the concerned departments for immediate corrective action. Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will allow us to be of service to you in the future as well. The team and I look forward to your continued visits. Responsibly yours, Manager, Hotel Apsara Shoranur.