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A lot of visitors suppose that the staff is accommodating at Hotel The Leaf Lucknow. Fast service is something guests agree upon here. But clients rate this place below average on Google.
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Visitors' reviews on Hotel The Leaf Lucknow
/ 146
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prasanna bijukchhe
a month ago on Google
Very bad customer service We arrived 3am after confirming 2 room Later when we arrived they said they don’t accept international tourists
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SS Sharma
a month ago on Google
Good for starting and party
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Saly Viswanadh
2 months ago on Google
I have only given positive reviews through my google account, but it’s the first time I’ve ever experienced this kind of hotel management and scam regarding booking..!! So, kindly be alert about your booking at this hotel. It's not even worthy of giving one star. On 4th of December we made a reservation here for a night through their so called “Official website”, mentioned as “stayflexi”which costed us Rs. 4,000. While checking in, the receptionist denied our stay reasoning we didn’t call them before booking and said there was no room available. [ Ab bolo kon Cl karta hain before booking?! ] And We are frequent travellers. we have not encountered shitty people like this ever before. He was like [aapne Jaha se book kiya hain unlogo ke Sath tie up nahi hain] ,ok if they dont have any tie up with their own official website then why didn’t they remove it from the site. Anyways that was their personal issue why would we care about their personal issues because we were their guest so we were patiently waiting them to sort out the problem however ,instead of resolving the situation they openly denied refunding our money on our face, as well as didn’t provide any accommodation from their end. Even though it was completely their responsibility still they didn’t show any concern or empathy towards us. Honestly speaking they were behaving like nothing happened . After a long conversation as we were new to that city ,we were trying our level best to get our money back , we mailed ,we called over n over to that site but no response nothing. After all that shit ,receptionist asked us to check their twin bed room. We thought at least they are trying to make it up for us but no, they were asking us to see the room once and pay them Rs. 2,700 after discount Again. Then we checked the room which was fully filthy like a public toilet, and was filled with used protection all around. We refused and shook after seeing their inhuman behaviour. But here is the thing if they didn’t have rooms available then where did this room suddenly appear from nowhere , also how did he get the privilege to ask us to pay them again even after scamming our Rs. 4,000. Afterwards we asked them to provide a valid contact details as the number was given in that site wasn’t responding our calls then he gave us a number who is currently not working with them , it’s like they were pretending that they are honest then we requested them to take the responsibility and refund our money. Afterwhich he told us to do the same thing which we did already at that moment like mailing , calling n all .Then we opted for another hotel because we had no energy to argue with them . Since then we have been calling and texting them about the refund till date. Also We have all the information, payment details , call recording with the Manager Named Siddharth that how rudely and lightly they can fool customers. After observing all these days, we got to know that they have recently changed their so called official site’ address to scam people on their hard earned money. We asked them politely to pay our money back from their end but they don’t even revert to ours texts and whenever we call they don’t pick our calls up. I’ve attached all the proofs of booking, and those chats here so that Everyone can see And avoid booking their stay at this hotel. They don’t even deserve a single star hotel, at least now we know why it is low quality hotel as compared to other hotels in Lucknow. And yea, hotels like this are seriously annoyingly TERRIBLE for travellers…!!
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Address
1/1A, Lucknow, Uttar Pradesh, India, 1
Features
Wheelchair accessible
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