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Response from the owner
2 months ago
Dear Mr. Harsh, We sincerely apologize for the experience you had at our restaurant. It is disheartening to hear that our service, hygiene, and overall dining experience did not meet your expectations. We deeply regret the issues you faced, including the incorrect order, mishandling of food, staff behavior, and the lack of proper air conditioning. Your feedback is extremely valuable, and we take these concerns very seriously. We will be addressing these matters with our team immediately to ensure proper training, better service etiquette, and strict hygiene protocols. No guest should ever feel dismissed or receive anything less than the highest quality of service.