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Response from the owner
a month ago
Dear Amit Shah,Thank you for taking the time to share your thoughts about your recent dining experience at Hotel Palvi. We appreciate your feedback and value your opinion.We're delighted to hear that you enjoyed the variety of vegetarian options on our menu, and that our chefs were able to prepare dishes to your liking. Your satisfaction with our food quality and presentation is what drives us to continue innovating and improving our culinary offerings.Regarding your comment about the service, we apologize if our team didn't quite meet your expectations. We take pride in providing exceptional service, and it's clear that we fell short in your case. Please know that we're taking your feedback seriously and will use it to enhance our training and attention to detail.We'd like to invite you to give us another chance to show you the level of service you deserve. If you're willing, we'd appreciate the opportunity to discuss your experience further and make things right. Your loyalty and continued patronage mean the world to us.Warm Regards,Team Hotel Palvi