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Response from the owner
19 days ago
Hi Abhishek, I'm deeply sorry to hear that your experience at HOTEL MAHALAXMI was marred by poor service and unprofessional behavior from our staff. I understand how frustrating it can be to wait for a long time and not receive the attention you deserve. I'm particularly disturbed by your comment about our manager's behavior, and I apologize if it came across as uninviting or unwelcoming. We strive to provide a warm and friendly atmosphere for all our guests, and it's clear that we fell short in your case. I want to assure you that we take your feedback seriously and will take immediate action to address the issues you've raised. We will also use this opportunity to retrain our staff on providing excellent customer service. If you're willing, I'd love to discuss your experience in more detail and learn more about what we can do to improve. Please feel free to call me at 095520 87070, and I'll make sure to resolve your concerns right away. Thank you for sharing your feedback, and I hope you'll give us another chance to show you the level of service you expect from us. Warm Regards, Team HOTEL MAHALAXMI