No info on opening hours
$$$$
Price range per person INR 2,100 - INR 4,200
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The professional staff works hard, stays positive and makes this place great. The fine service is a big plus of HOTEL Gourish. A number of guests who visited this place rated it 5 on Facebook.
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No info on opening hours
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Price range per person INR 2,100 - INR 4,200
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Mahabaleshwar, Mahabaleshwar, Maharashtra, India, 412806
We entered the villa, it was clean but there was no drinking water, no toiletries, TV not working, phone not working. It was all mess. Everytime we had to visit office or restaurant and ask for help.
We reached on Friday night after a tiring working day and then 3 hours of travel , 3 kids with us and all hungry. On phone we were told by manager that we will get food in restaurant till 11 pm and I don't need to place order on advance.(though I asked him couple of times if he want me to place order in advance) .When we went there to order food ( at 9 30 pm ) basic egg curry was also not available. (They gave reason as eggs finished and no extra stock available to serve additional guests) There was no co ordination between hotel manager and restaurant manager.
So after placing order at 9 30 pm, we got our food almost at 10.45 pm. (I will mention about food quality in end.)
The bad was yet to come...We went to sleep at 12 midnight all tired and angry and frustrated and suddenly there was total darkness... Electricity gone...No generator backup...We had a small 2.5 years old kid who got scared due to so much darkness and started crying. We all could not sleep till 3 am that night. Lights were back second day after 10 am.
I conveyed all this to manager while checking out but not a single word of apology came from him.Nor he compromised on charges due to the mess.
The one and only reason we continued our stay there was the food at restaurant...It was extremely delicious..Whatever simple food he served was best...Kaju curry , dal tadaka, jeera rice, egg curry on second day , all breakfast items...eaCh and every dish was tasty...
So the owner/manager of Gaurish hotels, whoever happens to read this review by any chance, it's my genuine request that you have got a gr8 food quality and terrible room service...Please improve on room service and you will be one of the good place in Mahabaleshwar...
excellent service and house keeping