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Response from the owner
a month ago
Dear Mr Bhat Thank you very much for taking the time to share your feedback following your recent stay with us at GReaT trails Kodaikanal by GRT Hotels. We are absolutely delighted to know that you had a pleasant stay with your family and friends, and that you enjoyed the serene surroundings, the quality of food, and the warm hospitality extended by our team. Your kind words for Ms. Nathiya, Ms. Kimkhoni, and Ms. Praiseful have been shared with them and the entire team, and they are truly encouraged by your appreciation. We also thank you for your constructive suggestions regarding the room amenities. Your feedback about the absence of a full-size mirror and adequate towels has been duly noted. We have taken this up with our housekeeping team to ensure that these aspects are addressed promptly and are in place for future guests. Regarding the approach road to the property, we understand your concern. While the area offers a natural and secluded charm, we are continuously working with local authorities to improve road conditions leading to the resort, and we hope for positive developments soon. On behalf of our entire team at GReaT trails Kodaikanal, we truly appreciate your valuable feedback and your patronage. We hope to have the pleasure of welcoming you again on your next visit to Kodaikanal. Warm regards, R. Arun Raj General Manager GReaT trails Kodaikanal by GRT Hotels Bharathi Nagar - Vilpatti Kodaikanal - 624101 +91-4542-245010 9884828661 [email protected]