Indian, Vegetarian options
$$$$
Price range per person INR 910 - INR 2,300
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Planning your trip, pay attention to Police Bazar and remember to decide where to eat: this restaurant is right aside the mentioned attraction. The Indian cuisine is good at Ginger. You can always try nicely cooked chicken, fish and filet américain - a special offer of this place.
The pleasant staff welcomes visitors all year round. Terrific service is something guests like here. You will definitely appreciate the lovely atmosphere and cute decor. But this spot has been rated below average by Google.
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Lyngksiar N. Khongwir
a year ago on Google
Disappointing hospitality experience at Ginger Restaurant, Hotel Polo Towers, Shillong: While the food at Ginger Restaurant was decent, my overall dining experience yesterday was completely marred by the poor hospitality and lack of basic manners from both the staff and fellow guests. I was dining with my family, seated at a table that had a long sofa on one end. During our meal, a young child, around 5-6 years old, from another table decided to walk across the sofa behind me — stepping over our personal belongings, including wallets and handbags. This happened not once, but twice, despite my obvious discomfort and the fact that I am 7 months pregnant. What was more upsetting was that the child’s mother seemed completely uninterested in correcting her child’s behaviour and was busy eating without a care in the world. The waitress, Gloria, who was serving us at the time, did nothing to address the issue. Instead, she allowed the child to cross again and even guided the child to walk across the sofa again behind me, as though this behaviour was perfectly acceptable. When I pointed out the issue, the waitress had the audacity to ask if we would like to change our seat — which I found absolutely ridiculous. Why should we have to change our seat just because a child was allowed to behave disrespectfully? To make matters worse, the child was running around, spilling food — including rice — on the sofa, where she was stepping, and not a single staff member said anything to stop her. It was as if the staff were more concerned with appeasing the guests with money (likely tourists) than maintaining a basic standard of etiquette and cleanliness. The mother didn’t even acknowledge her child’s disruptive behaviour, and the staff didn’t even attempt to intervene. It’s deeply disappointing to see such a lack of respect for the guests and no commitment to the fundamentals of hospitality in a supposedly 4-star hotel. The Polo Towers staff’s refusal to address this behaviour and the lack of proper intervention not only ruined my dining experience but also left a sour impression about the quality of service. I expected much better, especially from an establishment that presents itself as upscale. I hope Polo Towers reconsiders its approach to customer service, ensuring that the comfort and dignity of all guests — not just those with money — are respected. Service: Dine in Meal type: Lunch Price per person: ₹2,000+ Food: 3 Service: 1 Atmosphere: 1
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sharmin akhter
a year ago on Google
The place was quite cozy, the staff were hospitable and they took great care of the guests. Service: Dine in Meal type: Breakfast Price per person: ₹600–800 Food: 5 Service: 5 Atmosphere: 4
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Jayesh Aher
a year ago on Google
Not a good place to have dinner. Ambiance is suffocating and price are high and portions are too small Service: Dine in Meal type: Dinner Price per person: ₹600–800 Food: 1 Service: 2 Atmosphere: 2
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Indian, Vegetarian options
$$$$
Price range per person INR 910 - INR 2,300
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Hotel Polo Towers, Polo Grounds, Shillong, Meghalaya, India
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