Add a photo
18 photos
Add a photo
Add your opinion
This restaurant provides nicely cooked prawns. According to the guests' opinions, waiters offer good coffee. A lot of guests say that the staff is hospitable at Gaia. People mention that the service is fine here. It's usually good to try something new, enjoying the comfortable atmosphere. But google users haven't given this place a high rating.
Frequently mentioned in reviews
Visitors' reviews on Gaia
/ 107
Add your review
Request content removal
Parvathy Nair
4 months ago on Google
Has a relaxed bohemian vibe to it. It's a bit small, but still spacious inside. Great place for a friend's meetup and let loose with a couple of . Food: 4 Service: 5 Atmosphere: 5 Meal type: Lunch Price per person: ₹400–600 Recommendation for vegetarians: Somewhat recommend Vegetarian offerings: Vegetarian menu or section, Clearly labeled vegetarian dishes Parking space: Plenty of parking Parking options: Free parking lot
Request content removal
Dev Nandan R S
4 months ago on Google
Gaia has always been one of my go-to places for its great food and ambience, but my last visit was very much disappointing. Towards closing time, as we were finishing our meal, one of the bouncers, Mr. Manu, kept coming over repeatedly in a way that felt unnecessarily strict and honestly quite annoying, almost to the point of being a nuisance, even though we were about to leave. The manager handled the situation with understanding and professionalism, which I appreciated. However, after he left, the interaction continued in a way that felt unnecessary and left a negative impression completely. Good customer service is just as important as good food and ambience, and I hope the management ensures that all staff reflect the same level of courtesy and professionalism. Reply to response from GAIA management:- Reading your reply honestly made me laugh more than anything. Instead of addressing what actually happened, you decided to come up with a completely false story - creative, but disappointing from a place that claims to be “premium.” Also, it’s hard not to notice that the exact same response has been copied under other bad reviews too. That alone shows how seriously you take feedback - not at all. I had genuinely liked Gaia before this, but this reply says everything about how the management handles criticism. What your reply really shows is a lack of accountability and respect for customers. Instead of fixing the issue, you’d rather twist facts to protect your image. That might work for now, but in the long run, people easily see through such behaviour. Food: 4 Service: 1 Atmosphere: 5 Price per person: ₹1,000–1,200
G
Response from the owner
3 months ago
We sincerely apologize for the wrong reply sent to your feedback. We had mistakenly assumed that you were another customer who dined on the same day and was repeatedly posting negative reviews. That particular guest had brought liquor from outside and consumed it inside the restaurant, which is not permitted.Now I realize that you were part of the group of four boys who dined near the counter. The other guest we referred to was the group seated near the bouncers’ standing table — one boy in a black shirt, another in a white shirt, and one lady. You may have seen them during your visit.It was completely our mistake, and I deeply regret the misunderstanding. Please don’t take it the wrong way — I personally apologize to you for the incorrect response.
Show replies (1)
Request content removal
Sanjay Sunil
4 months ago on Google
Food: 3 Service: 3 Atmosphere: 3 Meal type: Dinner Price per person: ₹600–800
All reviews
Address
Thuruthummel Prime Building, Kakkanad, Kerala, India
Features
Сredit cards accepted
No delivery
Report incorrect information
