Service: Dine in Meal type: Lunch Price per person: ₹200–400 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Oreo Chocoshot Stone Dessert Jar, Nutts Overdose Stone Dessert Jar, Death by Chocolate Sundae
What is wrong with this Frozen bottle outlet.we usually go there but this never happened. I mean I ordered hot coffee which tasted nothing like coffee it was so weak, it might as well have been flavored water. And my friend’s dark tempting sundae? Not tempting at all honestly, a waste of money. The only semi-decent thing was the ice cream, and even that was just okay.i swear the guys attitude was on peak felt like we were just bothering him by being there.
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Response from the owner5 months ago
Hi Om jangam, Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and appreciate any opportunity to improve our products and services. We would like to understand more about the issues you encountered, so we can take the necessary steps to address them. If you would like to discuss your concerns further, please do not hesitate to contact us directly on [email protected] or WhatsApp us on +91 91081 30460. Thank you for bringing this matter to our attention and we would be happy to address any issues that you may have encountered. Team Frozen Bottle
I had the most disappointing experience at this Frozen Bottle outlet. The staff (or should I say, the guy glued to his phone in the corner) had zero sense of customer service. First, he insisted on prepayment, which was weird because every other place lets you pay after eating. Then, when I asked for a spoon, he pointed to the table like I was on a scavenger hunt. The same thing happened with tissues—except they were under the table, so I had to dig for them like it was some kind of challenge. And the worst part? Instead of handing me the cap for my bottle, he just placed it on the table and walked away. No bag, no effort, nothing. If I wanted self-service, I’d have stayed home and made my own damn shake. This place needs better staff training ASAP because this was next-level lazy. If you don’t feel like serving customers, maybe don’t work
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Response from the owner5 months ago
Hi Shraddha Arya, Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and appreciate any opportunity to improve our products and services. We would like to understand more about the issues you encountered, so we can take the necessary steps to address them. If you would like to discuss your concerns further, please do not hesitate to contact us directly on [email protected] or WhatsApp us on +91 91081 30460. Thank you for bringing this matter to our attention and we would be happy to address any issues that you may have encountered. Team Frozen Bottle