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Response from the owner
25 days ago
We’re truly sorry to hear about your recent experience and sincerely appreciate your continued support through multiple visits. Finding a hair in your food is absolutely unacceptable, and we deeply regret this oversight. We also appreciate your discretion in not raising it publicly at the moment — but please don’t hesitate to inform our team on the spot. Had we known, we would have immediately replaced the dish with a fresh one and ensured your satisfaction. We take hygiene and quality very seriously, and your feedback has been shared with our kitchen team to prevent such incidents in the future. We hope to have the opportunity to serve you better next time. Warm regards, Team Food Studio