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Response from the owner
a month ago
Dear Akash Kumar ji , Thank you for taking the time to share your disappointing experience with us at Flaves . We are deeply sorry to hear that you found flies in your masala dosa , which is completely unacceptable and not up to our standards. We understand that maintaining high levels of hygiene is crucial, especially when it comes to food preparation . We want to assure you that we take your feedback very seriously and are taking immediate action to address this issue. We are conducting a thorough investigation and re-training our staff to ensure that our kitchen meets the highest standards of cleanliness and hygiene . We would like to invite you to share more details about your experience with us, including the order number and the time of delivery, by calling us on 096933 33337. We would like to make things right and provide you with a suitable resolution as soon as possible . Once again, we apologize for the distress and discomfort caused by your experience, and we appreciate your feedback in helping us improve. Your health and satisfaction are our top priority, and we will do everything possible to prevent such incidents from happening in the future . Warm Regards, Team Flaves