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Response from the owner
25 days ago
Dear Sir, we’re very sorry to hear that your experience did not meet your expectations. We always aim to serve fresh ingredients in our sandwiches, which affects pricing but also ensures quality. We understand that value for money is very important, and we’ll review the portioning to improve satisfaction. Regarding the billing, we would like to clarify politely that we did not demand you to pay the full amount. We only suggested that, should you choose to visit us again, we could adjust or extend a discount to make up for your experience. We regret if this was misunderstood. Your feedback is valuable, and we’ll take it seriously to serve better next time.