The Dukes Retreat

Dear Mr SuryawanshiThank you for your kind words! We're happy to hear you enjoyed the atmosphere, service, and natural surroundings. We hope to welcome you back again soon!Thanks & RegardsDukes Squad

Dear Ms RadiowalaThank you for sharing your feedback. We're truly sorry to hear that your recent experience with us did not meet the high standards you've come to expect at Dukes. As our valued regular guest, we deeply regret the inconvenience you faced during your stay.We did offer a complimentary one-level upgrade as a gesture of appreciation, and while we understand your preference for a cliff-facing room, this required a second-level upgrade at a nominal charge, which was communicated at the time. Additionally, we were happy to accommodate an early check-in, even though our standard check-in time is 2 PM.We apologize for the delay and the issue you experienced with the room key. Regarding the temperature-controlled pool, please note that it does function as intended, but cooler ambient temperatures can impact heating efficiency, especially when the outside temperature is around 22°C.Your feedback is valuable to us, and we take it seriously. We will certainly ensure your preferences and expectations are better anticipated and met during your future visits. We hope to have the opportunity to restore your confidence in our hospitality.Thanks & RegardsDukes Squad