Dum Durrust

Dear Manvir,“Best biryani in Bangalore” — that truly means a lot to us!At Dum Durrust, every handi is crafted with patience, ghee, and dum — so hearing this from you is incredibly rewarding for the entire team.We look forward to serving you again soon and creating many more such memorable experiences..Regards,Team Dum DurrustHar Dum Mein Ek Kahani

Dear Nithin,Thank you for the wonderful feedback!We’re delighted to know you enjoyed both the paneer tikka and our jackfruit biryani — the kathal biryani is truly special for us, and we’re glad it stood out for you.Your words mean a lot to the team and keep us inspired to keep crafting every handi with the same care and flavour.Looking forward to serving you again soon!Warm Regards,Team Dum DurrustHar Dum Mein Ek Kahani

Hi Nomad,Thank you for visiting Dum Durrust and for sharing such detailed feedback. We’re genuinely sorry that your experience felt average and didn’t meet the expectations you had after seeing us on Instagram.You’re right to call out the dine-in size and the confusion around our ordering flow. Our current process is designed to help us manage fresh, made-to-order Dum service efficiently, but we clearly missed the most important part—explaining it properly to first-time guests. We’re addressing this immediately with clearer signage and better staff communication so new customers don’t lose time figuring it out.We also apologise for the slow service. We take consistency and guest comfort seriously, and we’d really appreciate a chance to make this right for you. If you’re open to it, please DM us on Instagram or write to [email protected] with your visit details (date/time and what you ordered). We’ll look into it and ensure a much better experience on your next visit.Please leave your contact details on insta and we will get back to you.Regards,Team Dum Durrust, Har Dum Mein Ek Kahani