D
Response from the owner
a month ago
Dear Ashish, Thank you for taking the time to share your feedback. We're truly sorry to hear that your recent experience with us did not meet your expectations. We sincerely regret for the delay in service and the limited availability of menu items — this is certainly not the standard we aim to uphold. Your comments regarding the prawns dish and the overall food quality have been noted, and we'll be addressing this with our kitchen team to ensure better portioning and consistency. We also appreciate your suggestion to update the menu to reflect actual availability — it's a valuable point, and we'll work on improving this to avoid future disappointment. On a positive note, we're glad you enjoyed the peaceful atmosphere and the outdoor ambience. We agree there's great potential in the space we have, and your suggestions are encouraging as we continue to make improvements. We hope to have the opportunity to serve you again with a much better experience. Warm regards, Daniel Christy Senior General Manager Southern Mermaid Resort - Chennai.