G
Response from the owner
a month ago
Hi Zohra, we’re truly sorry to hear about your daughter’s health and completely understand your concern. Our team has reviewed your request in detail and reached out with possible options to assist you. However, extending a 6-month plan by an additional 7 months goes well beyond our policy and isn’t feasible to approve. We’ve shared alternative solutions, including a pause with a nominal administrative fee or a free transfer option, to support you in the best possible way. Wishing your daughter a speedy recovery.Team, Game Theory