Cups and Cones

Dear mam, We sincerely apologize for the unpleasant experience you encountered with your recent order from us. It is absolutely unacceptable that a piece of plastic was found wrapped inside your meal. We deeply regret any inconvenience or concern this may have caused. Please know that we take food safety and quality extremely seriously, and we are investigating this matter with the utmost urgency to ensure it does not happen again. Your feedback is invaluable to us, and we are committed to making the necessary improvements to prevent any future occurrences. As a gesture of our sincere apology, we would like to offer you a full refund for your order and a complimentary meal on your next visit to Cups and Cones. Your satisfaction is our top priority, and we hope to have the opportunity to regain your trust in our restaurant. Once again, we apologize for the oversight and thank you for bringing this to our attention. Please feel free to reach out to us directly (+91-7012996772 / mail2cupsandcones@gmail.com) if you have any further concerns or if there is anything else we can do to address this issue. Sincerely, Owner - Cups and Cones