Crave By Leena

Name: Crave By Leena
Address: at Maharaja Signal, 6, 80 Feet Rd, above Airtel Store, Bengaluru, Karnataka, India
Telephone: +919900178678
Price range: $
Rating: 4.5

1995 votes

#48 of 4954 vegetarian restaurants in Bengaluru

Vegetarian

ClosedOpens at 10AM

$$$$ Price range per person INR 180

at Maharaja Signal, 6, 80 Feet Rd, above Airtel Store

Bengaluru, Karnataka, India

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Crave By Leena provides a selection of sweet dishes

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Discover new tastes of the menu with Vegetarian cuisine in the comfort of Crave By Leena. You will like its food, especially tasty strawberry shortcake and perfectly cooked pies. It's time to try good cupcakes, chocolate custard and chocolate cupcakes. Based on the reviewers' opinions, waiters serve delicious piña colada. Great coffee is what can make you return to this place.

The efficient staff works hard, stays positive and makes this place great. Guests say that the service is fine here. This spot provides food at average prices. The terrific decor and pretty atmosphere let clients feel relaxed here. 4.5 is what Crave By Leena got from the Google rating system.

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cruelty free

time slot

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cakes and Cupcakes

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frosting

to 3pm

the Raspberry Tiramisu

the fondant

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Vinutha Adi 16 days ago on Google

I recently ordered a birthday cake from Crave by Leena to be delivered on 30th Oct 3PM - 6PM slot for my son's first year birthday party which was a once-in-a-lifetime occasion, and unfortunately, the experience was deeply disappointing. The delivery was delayed by close to 2 hours (I have proof of this, so please do not try to defend) even after multiple follow up, which not only disrupted the flow of my party but also caused a lot of unnecessary stress and embarrassment. When you ask your customer to pick a timeslot, you make sure to deliver it on time as well. Your logistics team should plan everything beforehand and not call us telling it's is going to be 1 hour late and then show up after close to 2 hours over the time slot. Upon receiving the cake, I noticed several issues right away. The cake did not match the image I had shared and confirmed with them. While they informed me about a change in the sponge color, they failed to mention that the cream color would be different as well. The finishing of the cake was extremely poor, with the sides shattered and the overall presentation being far from what was promised. Moreover, the cake was very dry on the outside and extremely dense on the inside and far from the 1.5kg weight that I had ordered. The cream was powdery far from authentic buttercream and lacked the smooth, light texture one would expect. This cake was supposed to be a highlight of the celebration, but instead, it left a bad memory. I had placed my trust and high hopes in Leena and team, but this experience has been incredibly disappointing, that too after paying 3290/- getting this quality cake is poor. I guess I fell for all the fancy ads and cakes they post on their Instagram page, but now I know better than that. I have added the reference picture and the delivered product image along with this review. I hope even the team can see what bad job they have done. Service: Delivery Meal type: Other Price per person: ₹2,000+ Food: 1 Service: 1 Atmosphere: 1

Response from the owner 15 days ago

Dear Vinutha, We are truly sorry to hear about your experience and extend our sincerest …Dear Vinutha, We are truly sorry to hear about your experience and extend our sincerest apologies for not meeting your expectations, especially on such a memorable occasion as your son's first birthday. We regret the color discrepancy and understand how this impacted the presentation. Additionally, the delay in delivery due to the Diwali festive season was not acceptable, and we take full responsibility for the inconvenience it caused during your celebration. Your feedback about the cake's texture and taste, as well as the design and finish, has been taken very seriously. We have already addressed these concerns with our team to reinforce our commitment to quality in both the taste and appearance of every cake we deliver. Our senior team member reached out to you directly to better understand your experience and discuss a resolution. We truly appreciate your patience, understanding, and willingness to accept our proposed solution. Your experience matters to us, and we are grateful for the chance to make things right. Thank you for giving us the opportunity to learn and improve. We hope to regain your trust and serve you with the excellence we strive for in the near future. Warm regards, Team Crave by LeenaMore

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