Coral Reef Hotel

Name: Coral Reef Hotel
Address: St Benedict Rd, opposite north railway station, Ernakulam, Kerala, India
Telephone: +914842922300
Price range: $
Rating: 4.3

3988 votes

#2201 of 4238 restaurants in Kochi

Chinese, Seafood

$$$$ Price range per person INR 500

St Benedict Rd, opposite north railway station

Ernakulam, Kerala, India

Town Hall

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Search through the Chinese menu. Coral Reef Hotel is well known for its great service and friendly staff, that is always ready to help you. This place has received Google 4.3 according to the guests' opinions.

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very near to Ernakulam North

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Ratings of Coral Reef Hotel

Zomato

(4/5)

Google

(4.3/5)

3971

Visitors' reviews on Coral Reef Hotel

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Tibin Antony 2 months ago on Google

One of the Worst Hotel Experiences I've Ever Had As a hotelier with extensive travel experience across the globe, I can confidently say this was one of the most disappointing stays I’ve ever encountered. I have never experienced such poor service or hospitality from any hotel or accommodation anywhere in the world. I booked Coral Reef Hotel twice, traveling from Ernakulam North Railway Station. During my first visit, I was assigned a room specifically designed for differently-abled guests. Although I had not requested such a room, I managed to have it changed, and the rest of that stay was acceptable. However, my second stay was a complete disaster. I arrived around 11:00 AM and, being aware that early check-in is subject to availability and additional charges, I requested one. Since breakfast service had already ended and lunch had not yet begun, I asked for early check-in. The receptionist informed me that it would cost an additional ₹2,000, which I paid. I also requested that my luggage be kept at the bell desk or in the cloakroom while I went out for a short time (30–40 minutes). Instead of assisting, the receptionist casually told me to place the bag "in the back" myself. Despite this unprofessional attitude, I complied and proceeded with my day. That night, things took a serious turn for the worse. Around 10:00-10:15 PM, there was a power outage. The room was plunged into complete darkness, and the heat and humidity became unbearable as the air conditioning stopped working. To make matters worse, the room telephone wasn’t functioning, so I couldn’t contact the front desk. After waiting for nearly 20 minutes without any updates or signs of restoration, I tried calling the hotel using the number listed on Google. I had to call multiple times before someone finally answered. The staff member informed me that there was a problem with the motherboard and asked me to wait a bit longer. I did—but nothing changed. After another call, he informed me that the generators were also not working and again asked me to be patient. Eventually, The power eventually returned at 11:03 PM, nearly 45 minutes later, However, there was no explanation, no follow-up, and certainly no apology from the staff at checkout. To add insult to injury, after I checked out, I received a message from an unknown number claiming to be the GM, saying: “Sorry for the power outage of 5 minutes last night.” There was no real acknowledgment of the issue or what guests had to endure. It felt dismissive, inaccurate, and completely out of touch with what actually happened. In conclusion, I would never recommend this hotel to anyone. The experience was unacceptable on every level—from unprofessional staff to poor crisis management. If you’re looking for a comfortable and reliable stay, look elsewhere. Service: 1

Response from the owner 2 months ago

Dear Tibin, Thank you for sharing your detailed feedback about your experience at Coral Reef Kochi. We sincerely apologize for the inconveniences you faced during both of your stays, particularly the issues related to service, the power outage, and the lack of follow-up communication. This is not the level of service we aim to provide, and your feedback is invaluable in helping us improve. We would appreciate the opportunity to discuss your experience further. If you would like to share more details, please reach out to us at [email protected]. Your insights are important to us, and we thank you for your honest review. Warm Regards, Team Coral Reef, Kochi (Unit of Coral Isle Hotels)

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Aja Lethaby 2 months ago on Google

Great location for lulumall and metro. Rooftop area very nice. Big rave on the first night (bit loud for us) but nevertheless very cool if I was without child! Lovely relaxing pool. Food great. Staff all very friendly. Well appointed rooms. Service: 5

Response from the owner 2 months ago

Dear Aja, Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the great location, rooftop area, and relaxing pool. It's great to know you appreciated the food and friendly staff as well. We hope to welcome you back again for another lovely stay! Warm Regards, Team Coral Reef, Kochi (Unit of Coral Isle Hotels)

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Varun Mascarenhas 2 months ago on Google

I had stayed at Coral Reef before, and my previous experience was excellent, but this one was terrible. The room provided AC was not working for atleast the first 2-3 hours of our stay. The keycard provided did not work at check in itself. The room light kept turning off every 5 minutes for the first few hours due to "generator maintenance". The staff were extremely unhelpful and lazy, despite multiple calls the problems with the room took many hours to fix and nobody bothered to come fix untill I personally went down. When I ordered for a bottle of beer, no opener was provided, when I called twice, the restaurant on both occasions promised but failed to show up. All in all a terrible stay and pathetic service. Despite my good previous memories of the pool, and other facilities, this experience was sub par. Moreover, I had made a request for a room with bath tub but the reception staff did not even bother to try to accomodate despite there being empty rooms. The reception staff even tried to overcharge me on the pretext of some false policy. Never visiting again. Service: 1

Response from the owner 2 months ago

Dear Varun, Thank you for sharing your experience. It's truly disheartening to hear that your recent stay did not meet the expectations set by your previous visit. We sincerely apologize for the inconvenience you faced with the AC, keycard, and room lighting issues, as well as the unresponsive service from our staff. Your feedback regarding the lack of assistance and your request for a room with a bathtub has been noted. We want to ensure that we learn from this and improve our services. If you'd like to discuss your experience further, please reach out to us at [email protected]. We appreciate your valuable insights. Warm Regards, Team Coral Reef, Kochi (Unit of Coral Isle Hotels)

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