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Response from the owner
7 months ago
Dear Rajshree, Thank you for taking the time to share your honest feedback. We sincerely apologize for the inconvenience and disappointment you experienced. Your feedback is valuable to us, and we will use it to improve our service. We will definitely train our staff to be more attentive and ensure that they clarify all options with customers to avoid such misunderstandings. As a token of our apology, we would like to offer you a 10% discount on in-house items on your next visit. On your next visit please ask to contact the owners to avail the offer. We hope you'll give us another chance to provide you with a better experience. We will ensure you have a delightful time. Thank you for your understanding.