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Response from the owner
7 months ago
Dear Irfan , Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience caused during your visit to Cocoamoga. Your feedback is invaluable, and we deeply regret that we did not meet your expectations. We understand how frustrating it must have been to wait over an hour for your order, especially without proper updates or communication. This is certainly not the standard of service we strive to provide, and we are addressing this matter with our team to ensure such delays are avoided in the future. Regarding the Bombay Masala Sandwich, we appreciate your clarification. While the potato was present, we understand that its color and appearance caused confusion, and this was not in line with what you expected. We will review this with our kitchen team to ensure consistency and better presentation in the future. We truly regret leaving you feeling unvalued as a customer. Please know that we are committed to learning from this experience and improving every aspect of our service. As a gesture of goodwill, we would love the opportunity to make it up to you. Please feel free to reach out to us at 9923128169 so we can ensure your next visit is a much better one. Thank you once again for your valuable feedback, and we hope to welcome you back soon for a more positive experience. Warm regards, Radhika & Eldridge Lobo Owner Cocoamoga