1 more branch to eat in Mumbai
$$$$
Price range per person INR 2,200 - INR 4,400
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The chef at Citizen Hotel cooks good gat. It is cool to enjoy delicious coffee. There is a magnificent view from this place. The success of this spot wouldn't be possible without the friendly staff. Professional service is something that guests note in their reviews. Pay democratic prices for eating at Citizen Hotel. The modern decor and exotic atmosphere let clients feel relaxed here. This place is rated on Google 4.1 by its visitors.
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Rebecca Lobo
a month ago on Google
We chose this place for a birthday staycation mainly because of its beachside location. We booked directly with them, but the process wasn’t smooth — we were asked to pay an advance immediately, or else the rates would change by the next day. Trying to get in touch with the staff was frustrating, as our calls often went unanswered. After paying the advance, we checked in the next day and were greeted by a rather unfriendly staff member. When we mentioned it was a birthday and asked about any possible upgrade or special gesture, she simply quoted additional charges for everything ,no courtesy or warmth. While the room itself was clean and compact, the biggest letdown was the view or lack of it. The windows were permanently sealed shut, supposedly to keep sand out, which completely defeated the purpose of choosing a beachside property. Thankfully, the housekeeping staff were polite and helpful, which was one of the few positives. Overall, I wouldn’t recommend this place for a staycation. The reservation staff were rude, the pricing is close to that of a 5-star hotel, yet no breakfast was included, and even a basic bottle of water was charged at ₹118. Nothing about the experience lived up to expectations. Service: 1
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swamy V
a month ago on Google
Very nice experience and good stay for family
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Adss
3 months ago on Google
I recently stayed at Citizen Hotel in Mumbai and had a mixed experience. I want to sincerely commend the junior trainee staff at the hotel. From housekeeping to room service and especially the restaurant staff, every member of the junior team went above and beyond to ensure a pleasant stay. They were courteous, attentive, and genuinely eager to help—qualities that truly stood out and helped restore some faith in the overall hospitality of the establishment. While the front desk experience left much to be desired, the efforts of the junior staff made a meaningful difference. Management should take note: training and accountability at the reception level is urgently needed, but the junior team is doing an exceptional job and deserves recognition. During the checkout process I was extremely disappointed by the behaviour of the receptionist (who wears a saree looks like she is over 40s ) when I requested for some cash change to tip the concierge. The attitude was dismissive and unwelcoming, and I felt more like an inconvenience than a guest. This kind of impression can really set the tone, and in this case, ended things off on a sour note. Would I stay again? Possibly—if improvements are made at the front desk. But I certainly appreciate the hard work and kindness shown by the rest of the staff.
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$$$$
Price range per person INR 2,200 - INR 4,400
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