CHARLIE'S KITCHEN

Name: CHARLIE'S KITCHEN
Address: NH157, Bhanjanagar, Bhanjanagar, Odisha, 761125, India
Telephone: +919668211101
Price range: $$$$
Rating: 4

696 votes

#22 of 46 restaurants in Bhanjanagar

Chinese, Indian, Vegetarian options

$$$$ Price range per person INR 1,800 - INR 22,000

NH157, Bhanjanagar, 761125

Bhanjanagar, Odisha, India

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A place where we make meals and memories
A complete family restaurant

Best in the city

Food delivery

Takeaway

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Ratings of CHARLIE'S KITCHEN

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(4/5)

691

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(4/5)

Visitors' reviews on CHARLIE'S KITCHEN

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amit kumar a month ago on Google

I ordered Mutton Handi after getting confirmation about availablity at the counter but after reaching home i opened the parcel something different mutton item was packed.Unethical means for selling was used by the restaurant. Food: 1 Service: 1 Atmosphere: 1

Response from the owner 21 days ago

Dear Amit Kumar , sorry to say that , Mutton Handi, it was prepared in Handi, but the parcel is in silver foil I am deeply sorry to hear that you had a disappointing experience with your recent order from Charlie's Kitchen. I understand that receiving a different mutton item than what you were expecting can be frustrating and upsetting. I want to assure you that we take situations like this very seriously and are committed to providing our customers with the highest level of quality and service. It's unacceptable that we fell short of this standard in your case, and for that, I apologize sincerely. I would like to investigate this matter further and make things right. Could you please provide me with your order number and the date of your order so that I can look into the matter and take necessary actions to prevent such incidents in the future? Once again, I apologize for the inconvenience and disappointment caused. Your satisfaction is our top priority, and I want to assure you that we will do everything possible to ensure that you have a better experience with us in the future. Warm Regards, Team Charlie's Kitchen

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CHINMAYA KUMAR PALO 6 months ago on Google

I initially had a good experience with Charlie's Kitchen, but after my latest order, I can confidently say they have lost me as a customer for good. One day, I was craving biryani and went to my regular spot, only to find out they didn’t have dum biryani that day. Since I had already tried almost every biryani option in Bhanjanagar and was unimpressed, I decided to give Charlie's Kitchen a shot based on recommendations from relatives. I went for takeaway, ordering biryani and a gravy dish. The food was decent—not extraordinary, but acceptable by Bhanjanagar's standards. However, what really stood out to me was their ambiance, service, and behavior. Even though I walked in wearing just a t-shirt and track pants, they treated me with respect, something I don’t always experience at other places where I’ve been judged based on my attire. This initial good experience made me think I could become one of their regular customers. But yesterday, they completely ruined that impression. I decided to try their delivery service, and while their service was fine, the food was an absolute disaster. I called to place an order, and they informed me that non-veg items weren’t available due to the Danda Yatra festival. That was fine, so I ordered some veg dishes: 3 butter naans, 3 veg tadkas, 2 mushroom chillis, and 6 whole wheat rotis. The total bill, including delivery, came to an outrageous 770 rupees. Now, let's talk about what I got for that ridiculous price. First, the rotis—priced at 10 rupees each—were burnt to a crisp. They were literally blackened, resembling something you’d find in a trash bin rather than on a plate. My mother described them as "leather," and honestly, she was being generous. Then there were the butter naans—what a joke! Not only were they undercooked, but I couldn’t taste or even smell any trace of butter. They were doughy and raw inside, making them inedible. The veg tadka was equally disgusting. I paid 80 rupees for each portion, and what I received was an unappetizing mess that looked and smelled like it had been sitting out for hours, if not days. The consistency itself screamed "stale." If I had left it outside for two hours, I’m sure it would’ve turned completely rotten. No freshness, no flavor, just a sad, pathetic excuse for food. The only slightly acceptable dish was the mushroom chilli, but even that was overpriced at 180 rupees for a tiny portion. And I mean tiny. Given the price, I expected at least a decent serving size, but what I got was laughable. The same issue applied to the other dishes—overpriced and pathetically small portions. I’ve dined at actual three-star hotels where the pricing is similar, but the quality and quantity are leagues ahead of what Charlie's Kitchen offers. I can accept slightly high prices if the food justifies it, but what I cannot and will not tolerate is stale, poorly cooked, low-quality food that isn’t fit to eat. It’s not even a question of them being capable of doing better because my first experience with them showed they can provide decent food. This time, however, they completely dropped the ball, and I refuse to waste my money on such garbage again. I would have given them one another star for their past service and ambiance, but at the end of the day, a restaurant is about the food. If the food is trash, everything else is meaningless. I will not be returning, and I strongly advise others to think twice before wasting their hard-earned money here. Service: Delivery Meal type: Dinner Price per person: ₹600–800 Food: 2 Service: 3 Atmosphere: 3

Response from the owner 5 months ago

Dear Chinmaya Kumar Palo, Thank you for taking the time to share your detailed feedback. We sincerely apologize that your recent experience with us did not meet your expectations. Your concerns regarding food quality, portion sizes, and overall value are extremely important to us, and we take them very seriously. We’re truly sorry that the dishes you received were not up to the standard you rightfully expected. We always strive to maintain consistency in both quality and service, and it’s disheartening to hear that we fell short this time. Your previous positive experience with our ambiance and service is what we aim for every time, and we regret that we did not uphold that same standard with your delivery order. To address this, we will be reviewing our preparation process and quality control measures to ensure that such issues do not happen again. If you are open to it, we would love the opportunity to make things right. Please feel free to reach out to us directly so we can discuss how we can regain your trust. We truly appreciate your honest feedback, and we hope to have the chance to serve you better in the future. Best regards, Ashish kumar patro Owner Charlie’s Kitchen

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P K Patro a year ago on Restaurant Guru

Veg fried is below average...no vegetables in the fried rice, it's only rice... Kindly improve it. Only curd no gravy or juice given...