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C
Chaayam
a month ago
Dear Valued Customer,We’re genuinely sorry to hear about your experience. However, we’d like to clear up a small misunderstanding. Our Fried Idli isn’t just a menu item — it’s our oldest and highest-selling dish, with fresh batches prepared daily. In fact, we often sell out by the end of the day, so the idea of serving “3-5 days old idlis” is quite… imaginative.That said, we accept that sometimes idlis may get a little overcooked or crispy or little burnt too, but stale or rotten? That’s simply not possible. The same batch was served to many happy customers yesterday, and not a single complaint was raised.We always appreciate constructive feedback, but jumping to conclusions without knowing the process feels a bit unfair. Nevertheless, we’ll keep working hard to ensure every bite lives up to expectations.Warm Regards,Team Chaayam
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