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Response from the owner
a month ago
Thank you for sharing your feedback and for taking the time to upload the images. We’re truly sorry to hear that the cake delivered for your baby’s first birthday did not meet your expectations. We understand how important such milestones are, and it’s disappointing to know that the final product differed from what was discussed.We will have this reviewed internally by our design and production teams to understand the gaps between the requested design and the delivered cake, including the finish, structure, and detailing.If you could please share your order details with us at [email protected], it will help us look into this more thoroughly and ensure better alignment going forward.Thank you for bringing this to our notice.