CakeBee - Your Favourite Bakery & Cake Shop

Thank you for taking the time to share this so openly. We’re really sorry that your experience felt uncomfortable and unwelcoming — that’s honestly the last impression we ever want a guest to leave with. We’re glad to hear you liked the cakes, but we completely understand that service, attitude, and warmth matter just as much as the food. What you described about the expressions, tone, and lack of guidance while choosing flavours is not acceptable and is not how we expect our team to interact with customers. Feeling rushed, judged, or unwelcome can completely ruin a visit, and we take this very seriously. Your feedback about the “negative vibes” and staff behaviour is a clear signal for us to step in with better training, sensitivity, and accountability. We will be addressing this directly with the team. We truly regret that today became your last visit, and we respect your decision. Thank you for being honest — feedback like this, though hard to hear, helps us improve where it matters most.

We're really grateful & appreciate you taking out the time to share your valuable review with us.

Thank you for sharing your feedback and for taking the time to upload the images. We’re truly sorry to hear that the cake delivered for your baby’s first birthday did not meet your expectations. We understand how important such milestones are, and it’s disappointing to know that the final product differed from what was discussed. We will have this reviewed internally by our design and production teams to understand the gaps between the requested design and the delivered cake, including the finish, structure, and detailing. If you could please share your order details with us at [email protected], it will help us look into this more thoroughly and ensure better alignment going forward. Thank you for bringing this to our notice.