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Response from the owner
4 months ago
We are deeply sorry to hear about your disappointing experience with us. It’s truly upsetting to learn that the cake did not meet your expectations, especially for such an important occasion. Ensuring freshness and quality is our top priority, and we regret that we fell short in this instance. We take your feedback very seriously and are investigating this matter thoroughly to understand what went wrong. Honesty and transparency are core values for us, and we will ensure this issue is addressed with our team to prevent such occurrences in the future. Please allow us the opportunity to make things right. We would greatly appreciate it if you could reach out to us directly at [contact information], so we can address your concerns and offer a resolution. We deeply regret any inconvenience caused and hope to earn back your trust.