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Indian cuisine is famous around the world and guests advise you to taste it at this restaurant. The chef at Pista House Moosarambagh cooks tasty chicken pizza, spicy chicken and chicken salads. Many people highlight that ice cream here is good. This place has good bitter among its drinks. In accordance with the reviewers' opinions, juice is good.
This spot offers food delivery for the convenience of its clients. The terrific staff welcomes visitors all year round. If you want to experience professional service, you should go to this restaurant. Prices are found democratic here. The pleasant atmosphere has been highlighed by the clients. Pista House Moosarambagh is rated on Google 4.4 by its visitors.
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Visitors' reviews on Pista House Moosarambagh
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Aziz Jehan
19 days ago on Zomato
worst experience with zomato.. neither the cashback is credit nor the delivery was on time
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Anguri Bhanuprakash
4 months ago on Google
Subject: Formal Complaint Regarding Unacceptable Service and Food Quality at Pista House Moosarambagh Dear Pista House Management Team, I am writing to formally file a complaint regarding the appalling service and food quality that I and my family experienced at your Moosarambagh branch on 09th March 2025. This unfortunate incident left us highly dissatisfied and distressed. Please find the key points of my complaint highlighted below: Key Issues: Unprofessional Behavior by Staff: Mr. Shivaraj (Manager) and Mr. Vishal (Service Supervisor) demonstrated complete disregard for customer satisfaction and were unresponsive to our concerns. Substandard Food Quality: The Chicken 65 and Naan served were improperly cooked, overly salty, and tasted spoiled, making the meal completely inedible. Dismissive and Unhelpful Responses: When we requested a replacement for the spoiled food and unboiled food chiken 54 and chicken thagidi kabab, we were met with refusal, and the staff made no effort to resolve the issue. Reheated Leftovers: Leftover food was reheated and served back to us, further ruining the taste and making the situation worse. Disrespectful Handling of the Situation: Mr. Shivaraj failed to take responsibility for the problem, refusing to offer any meaningful resolution or compensation, aside from an inappropriate 10% discount from his own pocket. We arrived at your restaurant around 09-March-2025 - 11:00 PM with our family and requested Biryani, which was unavailable. In place of it, we were recommended Chicken 65 and Naan. Regrettably, the food we were served was not only undercooked and excessively salty, but it also tasted spoiled. Upon bringing this to the attention of Mr. Vishal, the Service Supervisor, he was dismissive and insisted that the food was fine, stating that no replacements could be made. When I insisted that the food was spoiled and requested it be canceled or replaced, he flatly refused to take any action. In addition to this, when we asked for the Tangidi Kebab to be canceled due to the poor food quality, Mr. Vishal made no attempt to address the issue. Instead, we were left with no choice but to endure subpar food that had been reheated — the Chicken Curry and Naan were both excessively salty and unappetizing. The total cost for this experience was ₹1111, a total waste of money for food that was completely inedible. I requested to speak with the manager, Mr. Shivaraj, who initially refused to engage with me. When he finally arrived, he made no effort to resolve the situation. He simply handed me the bill and insisted that I pay, stating that after the food had been touched, nothing could be done. He then offered an insulting 10% discount, which he claimed he would personally provide from his pocket. This response was not only unprofessional but also disrespectful, as it completely disregarded the severity of the situation. I have dined at several Pista House locations in the past, but my experience at the Moosarambagh branch was by far the worst. The lack of professionalism, the poor food quality, and the dismissive attitude of your staff reflect poorly on your brand and have left me with a strong sense of dissatisfaction. I request that the management take immediate and serious action regarding the conduct of Mr. Shivaraj and Mr. Vishal. Their reckless handling of the situation not only caused a loss of money but also undermined the reputation of Pista House. Furthermore, I insist on a full refund of ₹1111, as the food and service we received were unacceptable. I expect a prompt response from the management, acknowledging this complaint and outlining the steps you will take to ensure such an incident does not occur again in the future.loop me into "[email protected]" Sincerely, BhanuPrakash. Service: Dine in Food: 1 Service: 1 Atmosphere: 1
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Response from the owner
4 months ago
Hi Anguri Bhanuprakash, I'm really sorry to hear about your experience at our Moosarambagh branch. It sounds like we really dropped the ball on both service and food quality during your visit. Your feedback about the unprofessional behavior of our staff and the unacceptable food is concerning, and I assure you that we take such matters seriously. Please reach out to us at 9396500786 so we can address your concerns directly and work towards a resolution, including your request for a refund. Thank you for bringing this to our attention.
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Rajesh Singh
a year ago on Restaurant Guru
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Indian
$$$$
Price range per person INR 100
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9GH8+9M3 16/M/8/2, 16-11-293, Moosarambagh Rd, Hyderabad, Telangana, India
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