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Response from the owner
2 months ago
Dear Joyal Abraham, Thank you for taking the time to share your experience with us. We’re truly sorry to hear that the steaks you had — the Fillet Mignon and Ribeye — did not meet your expectations. Our intention with every dish we serve is to showcase the best quality cuts with careful attention to preparation and doneness. We clearly fell short during your visit, and for that, we sincerely apologize. Your feedback about the texture and tenderness is especially concerning, particularly for premium cuts like the ones you ordered. This isn’t the experience we strive to deliver, and we’re already reviewing the preparation and handling process of those specific dishes with our kitchen team to understand what went wrong. We’re also grateful for the thoughtful comparison — it’s clear that you value great flavor and execution, and we respect that completely. While we regret that we didn’t meet the mark this time, we genuinely hope you’ll consider giving us another opportunity to serve you better in the future. We request you to contact us at +919746282528. Warm regards, Sharik KS