Planet Hollywood Thane City

Name: Planet Hollywood Thane City
Address: 7X6M+C9F, 2, Park Ave, Thane, Maharashtra, India
Telephone: +912268221000
Rating: 4.4

1097 votes

#284 of 1395 cafes in Thane

Asian, Chinese, Italian

ClosedOpens at 7AM tomorrow

7X6M+C9F, 2, Park Ave

Thane, Maharashtra, India

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Cheesecake at Planet Hollywood Thane City

Dumplings at Planet Hollywood Thane City

The interior of Planet Hollywood Thane City

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According to the visitors' reviews, Chinese and Italian dishes here are quite good. Enjoy nicely cooked filet américain that is served at Planet Hollywood Thane City. This place is known for delicious coffee.

The convenient location of this place makes it easy to reach by any transport. If you look through the guests' comments, the staff is hospitable at this spot. In accordance with the reviewers' opinions, prices are fair. Enjoy the calm ambiance here. Google users who visited Planet Hollywood Thane City state that the most suitable rating is 4.4.

Frequently mentioned in reviews

the banquet hall

good Rooms

function

premium

breakfast buffet

valet parking

seriously

top notch

exceptional

spread

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Ratings of Planet Hollywood Thane City

Google

(4.4/5)

1091

Trip

(5/5)

Visitors' reviews on Planet Hollywood Thane City

/ 105

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Dan LI 2 months ago on Google

The reception at the hotel has a long way to go in improving its processes to meet international service standards. The beds in the double room are very small, with a width of only 1 meter. It is impossible for an adult to sleep comfortably. I booked through an agency that didn’t give me the option to select a king-size bed room. I then added a comment requesting a "non-smoking" room with a "king-size bed," which was confirmed by the hotel. However, when I arrived, I was told that this comment was only a request and not guaranteed, despite their confirmation. Unfortunately, I had to pay additional money to change rooms, and it felt as though I had no right to dispute the extra charges. When staying at chain hotels, the reception usually prints a draft invoice for you to review and only finalizes it after you sign. However, this was not the case at this hotel. I noticed my address and country were entered incorrectly. I don’t even understand why "Iran" was selected as my country, as I was not born there, my booking was not made from there, and my passport was not issued there. They couldn’t correct it immediately and promised to update it soon. However, they never responded to my messages or answered the phone. I had to ask my local business partner to contact them on my behalf because they never updated my invoice. It seems the reception never communicated this issue to their finance department, and I had to send an email to their deputy manager to request the correction. Overall, this hotel is very unprofessional. However, I did find the spa service and food service to be fabulous. Service: 1

Response from the owner a month ago

Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for the inconveniences you faced during your stay, particularly related to the reception processes and room arrangements. Your feedback regarding the bed size and the confirmation of your requests is important to us, and we will address these concerns to enhance our services. We're also sorry to hear about the issues with your invoice and communication. This is certainly not the level of service we aim to provide, and we appreciate you bringing this to our attention. On a positive note, we’re delighted to hear that you enjoyed the spa service and food offerings. Your feedback helps us improve, and we hope to have the opportunity to welcome you back in the future for a better experience at Planet Hollywood, Thane City. Warm Regards, Team Planet Hollywood, Thane City.

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Santosh Maheshwari 2 months ago on Google

Planet Hollywood offers an exceptional experience with its outstanding food and top-notch service. The variety and quality of the dishes are truly impressive, with every meal being flavorful and well-prepared. The staff is incredibly attentive, courteous, and ensures that guests have a seamless and enjoyable dining experience. The ambiance is stylish and inviting, making it a perfect place to relax and indulge. Whether it’s the delicious cuisine or the impeccable hospitality, Planet Hollywood exceeds expectations in every way. Highly recommended for an unforgettable stay and dining experience! Service: 5

Response from the owner a month ago

Thank you, Santosh Maheshwari, for your thoughtful review. We are delighted to know that you had an exceptional experience and appreciated our culinary offerings, service, and ambiance. Your feedback inspires us to maintain the highest standards of hospitality. We look forward to welcoming you again for another memorable visit at Planet Hollywood Thane City. - Planet Hollywood Thane City

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Kailun 7 months ago on Google

Absolute horrid experience! Shortened my stay from 4 nights to 3 nights and hence a refund expected on my booking deposit. Called the hotel staff 2 nights before and they confirmed the cancellation and refund, reconfirmed again in person with lobby staff the next month. A month has passed with no response on emails on the refund. Whoever choose to stay here, stay at your own risk. Service: 1

Response from the owner 6 months ago

Dear Kailun, We truly regret to hear about your experience and understand how frustrating this situation must be for you. It’s important to us that our guests feel valued and supported. We appreciate you sharing this feedback, and we'll make sure to address your concerns with the team to improve our communication and service in the future. Thank you for bringing this to our attention. Warm Regards, Tanuj Arora General Manager Planet Hollywood, Thane City

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