Café Coffee Day

Name: Café Coffee Day
Address: Ground Flr, L&T Punjagutta Mall, No. L2 - 22 & 23, Hyderabad, Telangana, India
Telephone: +9118001025093
Price range: $
Rating: 4.1

523 votes

#63 of 3052 coffeehouses in Hyderabad

30 more branches to eat in Hyderabad

Dessert, Vegetarian options

ClosedOpens at 10AM

$$$$ Price range per person INR 380

Ground Flr, L&T Punjagutta Mall, No. L2 - 22 & 23

Hyderabad, Telangana, India

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Café Coffee Day provides a variety of sweet dishes

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Seeing Kala Shree Art Temple requires time and efforts, so if you feel hungry after, visit this cafe for a tasty meal. Café Coffee Day offers you to try good chicken, paneer and garlic cheese bread. Most guests recommend trying tasty ice cream and perfectly cooked brownies. At this place, clients may order delicious cappuccino, frappes or moccachino.

The hospitable staff welcomes visitors all year round. The cool service is something these restaurateurs care about. Enjoy the cozy ambiance here. The overall score of this spot on Google is 4.1.

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Visitors' reviews on Café Coffee Day

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Sesha Sai Kishore 22 days ago on Zomato

I had a very unpleasant experience today at Cafe Coffee Day, located in Punjagutta, Next Galleria Mall. The staff’s behavior was extremely rude and unprofessional, which completely ruined my visit.When I approached the counter to place my order, the staff member insisted that I had to buy two items in order to proceed with billing — something I have never heard of at any Cafe Coffee Day outlet before. Despite clearly mentioning that I only wanted one item, she misguided me by falsely stating that a minimum of two items was mandatory, which was absolutely not true. It felt like an unnecessary attempt to push sales forcefully, leaving me extremely disappointed.To make things worse, when I politely requested my drink in a ceramic cup, since I could clearly see a ceramic cup placed directly ahead of me, she got visibly annoyed and dismissive. Without even checking, she bluntly said, “There wouldn’t be a ceramic cup.” I was surprised by her response as I could literally see one in front of me. When I pointed it out, her annoyance grew further, and she made absolutely no effort to be courteous or helpful.I did not expect this level of rudeness and dishonesty from a reputed chain like Cafe Coffee Day. Forcing customers to purchase more items and then showing clear irritation over a simple request is highly unprofessional.I sincerely hope the management of Cafe Coffee Day, Next Galleria Mall, Punjagutta takes note of such behavior and trains their staff to maintain basic courtesy and professionalism. This experience has definitely made me rethink visiting this outlet again. Very disappointing!

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Prajwala 25 days ago on Zomato

ordered an Irish coffee but was served a cappuccino instead. When I brought it to the staff’s attention, their response was rude and dismissive. It’s disappointing when not only the order is wrong, but the staff’s attitude makes the experience even worse. I expected better service and professionalism. Will think twice before coming back.”

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Ancera Delias a month ago on Google

I have been visiting this store since it opened, but today I lost interest and will not return. Every time I order coffee and an energy drink, and today, when I asked them to prepare it to my liking, they refused. They would not serve the energy drink in a glass with ice. When I asked for a glass, the counter worker said they had not done that for a long time and were unwilling to do so, even when requested.The old staff were better, and the service was good. Service: Dine in Service: 1

Response from the owner a month ago

Hey! We are really sorry that you experienced this at our Café and it's inexcusable. Do share your contact number and the café details via email at [email protected] so that we can check and take precautions to ensure this doesn’t happen again.

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