Every morning, I routinely order two Frappes, but I consistently encounter difficulties at Vasant Square Mall. The staff refuses to accept my order unless I have exact change, often displaying rudeness in their interactions. Unfortunately, Komal's behavior exemplifies this issue, and it seems Nisha is being influenced to follow suit. It appears that the hiring process lacks a focus on customer service skills. Additionally, when requesting the bill, I am often given outdated receipts, requiring a reminder for the current date. This raises concerns about the competence of the audit team at Cafe Coffee day. Service: 1 Atmosphere: 1
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Response from the ownera year ago
Hey. We're really sorry for causing you any kind of inconvenience or discomfort. This is unacceptable and it is being looked into. We will take precautions to ensure this doesn’t happen again.