This cafe is famous for its great service and friendly staff, that is always ready to help you. Google users who visited Café Coffee Day state that the most suitable mark is 4.
I hope this message finds you well. I am writing to formally bring to your attention an incident involving Mr. Suprith, a regular employee at your RT Nagar branch in Bangalore. As a loyal customer of Coffee Day, I have always appreciated the quality of service provided, but recently, I experienced a situation that has left me deeply concerned. On [07-12-24], I was a witness to Mr. Suprith's inappropriate and unsafe behavior on the road while driving near the RT Nagar area. His actions displayed a lack of consideration for other road users, including reckless driving, aggressive overtaking, and improper lane discipline. This behavior was not only dangerous but also unprofessional, especially considering his association with a well-regarded brand like Coffee Day. I would also like to inform you that he himself is forcing and provoking us to raise the complaint and being very unproffesinal and being rude with the customers. He himself tells he is the manager of Cafe coffee day and doesnt carry his id card while question he was being harsh and started rasing hands on us. To your kind attention even while the employee named suprith was calling to his area manager Name [] speakes very unprofessional and unethical manner and informs him to ask us tp get lost from the coffe day which was never expected with such a behaviour as a regular customer. [ I REQUEST YOU TO KINDLY CHECK THE AMMOUNT OF SALES I HAVE GIVEN IDIVIDUALY EVEN THEN WE ARE TREATED SO UNPROFESSIONALY ] I would appreciate it if you could look into this matter and take appropriate action to ensure that such behavior is addressed. As a customer, I believe it is important for staff members representing your brand to exhibit responsible and respectful conduct both in and outside the workplace. I am sorry to inform if this mail is not reaching and if there is no response and strict action towards the empolyee and the Area manager i would be forced to raise the complaint against both and the head of RT nagar branch Cafe coffe day. Thank you for your attention to this issue. I look forward to your response and hope that necessary steps will be taken to maintain the high standards associated with the Coffee Day brand.
C
Response from the owner9 months ago
Hey! We are really sorry that you experienced this at our Café and it's inexcusable. Do share your contact number and the café details via email at [email protected] so that we can check and take precautions to ensure this doesn’t happen again.