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Response from the owner
8 days ago
We’re very sorry to hear about your disappointing experience with our hot chocolate cake and the service you received. That’s certainly not the standard we stand for. We’ll review this immediately with our team to ensure the product is served at the right temperature and that our staff respond with genuine care and attentiveness. Your feedback is extremely valuable, and we’ll use it to improve both quality and service. We hope you’ll give us another chance to make things right and show you the true Cake Bee experience.