They won't allow cake cutting in the ground floor , as per dem we need to hire the 1st floor which costs 2k juz to celebrate simple bday by cutting a cake, worst experience ever, not at all recommended. New Update for your response, Hi Brew Heaven Cafe, please take your words back and stop lying first, as you mentioned about CCTV clips go through it again, we have ordered a food items like momos, fries, pizza etc, after some time your staff mems came and informed us dat cake cutting is not allowed in ground floor, we need to rent a 1st floor hall by paying 2k for 1 hour, and the uproach was very rude here so we cancelled the food order too, as you already noticed the cake box, why you guys not informed us in the beginning dat cake cutting is not allowed in ground floor, it leads to waste our time. Accept the mistake and try to be gentle with the customers dis should be the basic protocol to be followed by cafe's staff. FYI, we don't have a time to spread a FAKE NEWS like you said we haven't ordered any food, we have waited for our friends and den we ordered multiple food items, we haven't received a single food item even after waiting for 30 mins, and the above is juz the review about the issue what we faced in your cafe, try to accept and improve instead of giving FAKE sentence. Even the public parks are mentioning the protocols, but not posted in your cafe.