Booze & Kitchen New

Hi Neha,We’re sorry to hear that your experience at Booze & Kitchen did not meet your expectations. Yesterday was an extremely busy evening due to the cricket match screening and the restaurant was operating at full capacity.Your reservation was for 8:30 PM, and as per our policy tables are held for 15 minutes beyond the reserved time. Since the arrival was around 9:30 PM, the table had already been allocated to other waiting guests due to the heavy rush.We would also like to clarify that the ₹750 booking amount is collected by the Zomato reservation platform, and it is not taken or handled by our restaurant directly. Our team had suggested that you could enjoy drinks from the bar area or wait for the next table to become available.Regarding the concern you mentioned, the singer you interacted with is also part of our in-house PR and guest relations team, and he was trying to assist and communicate the situation while the management team were managing the heavy rush in the restaurant.However, we completely understand how disappointing this must have felt and we truly value every guest who chooses to visit us.As a gesture of goodwill, we would like to offer you a ₹1000 visit voucher along with a complimentary bottle of wine on your next visit to Booze & Kitchen.Please just send a “Hi” on WhatsApp at 9321556606 and our team will share the voucher with you.We hope to welcome you again and give you the experience that Booze & Kitchen is known for.Team Booze & Kitchen ️

Dear Gajanan ji, we sincerely apologize for your experience. This is certainly not the standard we aim to maintain at Booze & Kitchen. After reviewing the situation with our team, we acknowledge that there was an issue with the dish served, and we regret that it affected your visit.Our team immediately cancelled the item from the bill as we understood the concern, and we are taking this feedback seriously to ensure better quality checks in our kitchen going forward.We truly value your feedback and hope you will give us another opportunity to serve you a much better experience next time.

Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations. At Booze & Kitchen, we always strive to provide good service and a comfortable experience for our guests. We would like to clarify that we do not serve any complimentary snacks, so nothing would intentionally be added to the bill under that category. However, if there was any confusion regarding the order or billing, we sincerely regret the misunderstanding and will review it with our team. Your comments about service, table comfort, and washroom hygiene are noted and will be addressed internally to ensure better standards. We genuinely value feedback as it helps us improve, and we hope you’ll give us another chance to provide you with a much better experience.