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Response from the owner
17 days ago
Dear Rohan,Thank you for visiting Biryani Plate and taking the time to share your feedback.We are genuinely sorry to hear that your experience did not meet your expectations. However, we would like to share some context regarding your visit:When you placed your order, you mentioned having a stone problem and requested a reduced portion and customised spices. As our policy is to serve standard quality and quantity, we kindly informed you of the same and offered to pack any leftover food for you — which you agreed to and we happily did.Regarding the food making you unwell, we take food safety and hygiene extremely seriously. Our kitchen maintains the highest standards of cleanliness and freshness, and we have not received any similar complaints from other guests. We would genuinely like to understand this better if you wish to reach out to us directly.On the pricing, our Hyderabadi Chicken Biryani is prepared with premium ingredients and authentic recipes, which reflect the value we offer to our guests.We truly value every customer and would love the opportunity to make this right for you. Please feel free to contact us directly so we can address your concerns personally.Warm regards,Team Biryani Plate
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