B
Response from the owner
8 days ago
We sincerely apologize for the disappointing experience you had with us. This is not the standard of service we aim to provide at BIG B Lounge. Your feedback regarding unavailability of menu items, service delays, and staff behavior is very concerning, and we are already addressing these issues with our team to ensure they are not repeated. We truly value your input and would like the chance to make things right. Please share your contact details with us at 98150-74439 so our management can connect with you personally and offer a better experience on your next visit. Thank you for bringing this to our attention—we are committed to improving. Warm regards, Team BIG B