Beirut Restaurant & Food Court

Dear Customer,Thank you for sharing your feedback regarding your visit to our restaurant on 03.01.2026. We sincerely regret that your experience did not meet your expectations.Regarding the delay in food, we would like to clarify that all our dishes are prepared live, which can sometimes result in longer wait times. Considering the delay on that day, the food was offered as complimentary, and no bill payment was requested.We have also taken seriously your concerns about the quality of the food. The issues you mentioned are not reflective of our usual standards, and we are reviewing them internally to take appropriate corrective actions.Upon reviewing the CCTV footage and the photo you provided, it is clear that it was other customers present at the restaurant who reacted to the situation, not our staff. However, we acknowledge that our team could have managed the situation more effectively to maintain a calm, safe, and comfortable environment for all guests.Customer feedback is extremely valuable to us as it helps us improve our service. We are taking steps to ensure that similar experiences do not occur in the future.We apologize again for the inconvenience caused and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Management