Basil Bakehouse (Rooftop Restaurant & Cafe)

Name: Basil Bakehouse (Rooftop Restaurant & Cafe)
Address: Sri Durga Residency, 31/519-A, Pakoda Point Rd, Yercaud, Tamil Nadu, India
Telephone: +919626599998
Rating: 4.3

1003 votes

#13 of 82 cafes in Yercaud

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Sri Durga Residency, 31/519-A, Pakoda Point Rd

Yercaud, Tamil Nadu, India

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Taste nicely cooked mexican chicken, mexican pizza and garlic pizza at this restaurant. Many guests note that you can have good brownies here. Great coffee, lemonade or milkshakes will make your meal even more delicious and you'll certainly come back.

The success of Basil Bakehouse (Rooftop Restaurant & Cafe) wouldn't be possible without the energetic staff. Terrific service is something clients appreciate here. When inside, the ambiance is spectacular. Google users awarded this place 4.3.

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Ratings of Basil Bakehouse (Rooftop Restaurant & Cafe)

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(4.3/5)

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(3.5/5)

Visitors' reviews on Basil Bakehouse (Rooftop Restaurant & Cafe)

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kika krish a month ago on Google

I usually refrain from leaving negative reviews, but this experience compelled me to do so. I am not here to blame anyone, but this restaurant is simply not worth the hype. If you're looking for a high-end, cozy restaurant just for the sake of showing off, then this might be the place for you. Now, coming to the main issue—we visited on a less crowded day for lunch around 1:30 PM, only to find that half of the menu items were unavailable. We were left with just two or three options to choose from. Another major challenge was communication. The staff, including the waiters and the person taking our order, struggled to understand us. There was a significant language barrier, as they neither understood Tamil nor English. Every time we asked for a dish, they needed us to point to its name on the menu before writing it down. While I appreciate the waiters' efforts, it is ultimately the management's responsibility to provide proper training, which they failed to do. Due to this miscommunication, we ended up being served food that we did not even order. I initially requested a pizza and a Mediterranean dish, but the staff informed us that the chicken in that dish was unavailable and suggested BBQ chicken instead. We clearly stated that we were fine with just the pizza and did not want BBQ chicken, opting instead for Mexican chicken—just two items. However, they ended up serving us three: pizza, BBQ chicken, and Mexican chicken. ‍ When we pointed this out, the servers appeared confused and did not seem to understand what we were saying. We requested to speak with the manager, but the staff simply responded with a broken phrase indicating that the manager was "not available." This experience was extremely frustrating, especially having to pay for a dish we never ordered. To add to the disappointment, their handling of the situation was far from satisfactory. If you plan on visiting, be aware that the food is not worth the price listed on the menu, and the taste is quite average. I strongly recommend double-checking your order and having the staff repeat it two or three times before confirming, just to avoid any unnecessary hassle. Service: Dine in Meal type: Lunch Price per person: ₹1,000–1,200 Food: 1 Service: 1 Atmosphere: 5

Response from the owner 26 days ago

Dear Madam, Thank you for bringing this to our notice. Can you please let us know the date of your visit for us to look into this. Thanks

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Vijay R 2 months ago on Google

The only place that serves delicious food in Yercaud. The menu contains Western cuisine. The food is top-notch and the coffees are very good. The view from the rooftop is not great at night due to darkness and fog. Overall, the environment is very good. Service: Dine in Meal type: Other Price per person: ₹1–200 Food: 5 Service: 4 Atmosphere: 3

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Lipa Bera 2 months ago on Google

Recently visited this cozy rooftop spot during our trip to Yercaud, and it was a lovely experience. The place offers a great view, making it a perfect setting for a relaxed meal. We went for lunch on a Saturday, and it was surprisingly empty. We ordered fish and chips, chicken pesto pasta, and a cappuccino. Both dishes were good – the fish and chips stood out, while the pasta could have been a bit more flavourful. However, the portion size was generous. They also had a tempting selection of desserts, but we were too full to try them. Overall, this is a great spot for good food and a great view. Would recommend it for a peaceful dining experience! Service: Dine in Meal type: Lunch Price per person: ₹400–600 Food: 4 Service: 5 Atmosphere: 5 Recommended dishes: Fish and Chips

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