B
Response from the owner
a month ago
Hi Gopaal, Thank you for taking the time to share your feedback. We sincerely apologize for the disappointing experience you had at our nightclub. We understand that you had high hopes for your visit, and it deeply saddens us to hear that we fell short in every aspect. We sincerely apologize for the appalling service you received during your visit. This is not the standard we strive for, and we assure you that we will address this issue with our staff immediately. Please accept our apologies for the disinterest, inattentiveness, and lack of engagement from our waiters. We understand how important it is to feel acknowledged and taken care of when dining out. We are equally disappointed to hear about the cleanliness issues you encountered. Hygiene is of utmost importance to us, and it is disheartening to hear that our tables were not properly maintained. We will make sure to reinforce our cleaning protocols to ensure a hygienic environment for our guests. We apologize for the poor quality and taste of the food served to you. It is never our intention to serve anything less than delicious dishes prepared with care and passion. We will work closely with our kitchen team to improve the quality of our offerings. Regarding the absence of chilled water, we apologize for the inconvenience caused. This should not have happened, and we will take steps to ensure that such lapses in service are not repeated in the future. Your feedback is valuable to us, and we appreciate you bringing it to our attention. We understand your disappointment and frustration, and we want you to know that your feedback has been taken seriously by our management. We will make immediate changes to address the issues you have raised, including further staff training, reinforcing hygiene standards, and improving the quality of our food. We would like to make it right for you. Please share your contact details with us at 091370 89296, so that our team can reach out to you personally and resolve your concerns. We genuinely value your feedback and would appreciate the opportunity to make amends. Once again, we apologize for the negative experience you had at our nightclub. We hope you will give us another chance to exceed your expectations in the future. Thank you for bringing these issues to our attention. Warm Regards, Team Barzilla Hinjawadi