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Visitors' reviews on Mansion at Sahara Star
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Vienna Gracias
4 months ago on Google
Food: 5 Service: 5 Atmosphere: 5
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Manali Parekh
4 months ago on Google
Fast service.. supportive staff.. superb food.. all good.. Not any words to speak Food: 5 Service: 5 Atmosphere: 5
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Atish Swali
8 months ago on Google
I had a truly disappointing experience with Mansion at Sahara Star today. As a World Club member, I’m entitled to free entrance, so I called to inquire about bringing 20 guests. Instead of assisting me, the staff member on the phone was rude and dismissive, immediately quoting standard tariffs without even acknowledging my membership. When I politely reiterated that I was a member, she abruptly demanded my details. As I was retrieving them, she hung up on me without warning. I called back to express my frustration, and instead of apologising, she accused me of abusing her and hung up again! This kind of unprofessional and disrespectful behavior is completely unacceptable, especially for a venue that claims to offer premium service. Based on this experience and the many negative reviews I’ve now seen, it’s clear that the staff here couldn’t care less about customer service. If this is how they treat paying members, imagine how they treat regular guests! I will be reporting this incident to the World Club and will certainly not be bringing myself or my acquaintances here anytime soon. If you’re considering visiting, believe the negative reviews and go elsewhere—this place clearly doesn’t value its customers. Service: 1
M
Response from the owner
6 months ago
Dear Atish Swali, We’re sorry to hear about your experience and appreciate your feedback. World Club membership includes complimentary entry for the member plus one guest. For larger groups, standard entry policies apply. We apologize if this was not communicated properly. We value our guests and will address this internally to improve our service. Please feel free to reach out if you'd like to discuss this further. Best regards, Mansion at Sahara Star Team
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Price range per person INR 2,000
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Address
Ground Floor, Sahara Star Hotel, Nehru Rd, opposite Terminal 1, Mumbai, Maharashtra, India
Features
Сredit cards accepted
No delivery
Parking
Booking
Wheelchair accessible
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@mansionatsaharastar
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